Return Policy
At Nutrieon Wellness, we stand by the quality of our products and strive to ensure 100% customer satisfaction.
However, if you are not completely satisfied with your purchase, we offer a hassle-free 15-day return policy to make your experience smooth and convenient.

Please read the details below carefully to understand our return, refund, and exchange policies.

1. Eligibility for Returns
You may request a return within 15 days from the date of delivery, provided the following conditions are met:
✅ Product is unused and unopened – The item must be in its original packaging, with all labels, seals, and tamper-proof stickers intact.
✅ Incorrect or damaged product – If you receive a wrong or damaged item, we will arrange a replacement or refund at no extra cost.
✅ Manufacturing defect – If the product has a manufacturing defect, it is eligible for a replacement after verification.
✅ Return request must be initiated within 15 days – Returns beyond this period will not be accepted.

❌ Non-Returnable Items:
• Opened or used products (for safety and hygiene reasons).
• Products without original packaging, invoice, or tampered labels.
• Freebies, sample packs, or promotional products.
• Items purchased under special discounts, final sale, or clearance offers.

2. How to Initiate a Return?
To request a return, follow these simple steps:
1.  Contact Us: Send an email to info@nutrieonwellness.com or WhatsApp us at +91-8586836625 within 15 days of delivery.
2. Provide Order Details: Share your order number, product details, and reason for return. If the item is damaged, attach clear images for verification.
3. Approval & Pickup: Our team will review your request within 24-48 hours and arrange for a pickup (if applicable).
4. Return Shipping: If pickup is not available in your location, you may be required to ship the product back to us. The return shipping cost is non-refundable unless the return is due to our error.
5. Replacement Delivery: After the product is approved through quality inspection, your replacement will be delivered within 7-10 business days.
6. Quality Check & Refund/Exchange: Once we receive the product, it undergoes a quality inspection. If approved, we will process your refund within 5-7 business days.

 

4. Important Notes
📌 Return Approval: Returns will only be accepted after our team verifies the condition of the product. Products that fail quality checks will be sent back to the customer.
📌 Return Window: Return requests made after 15 days from delivery will not be accepted.
📌 Tampered or Opened Products: We cannot accept returns for opened or used supplements due to safety and hygiene reasons.
📌 Refund Denial: If the return does not meet our policy conditions, the refund will not be processed, and the item will be shipped back to you.

5. Need Help? Contact Us!
We are here to assist you with any queries related to returns, refunds, or exchanges.
📧 Email: info@nutrieonwellness.com
📞 Toll-Free: +91-1135773611 (Mon – Sun: 10 AM – 7 PM IST)
📲 WhatsApp: +91-8586836625 (Mon – Sun: 10 AM – 7 PM IST)

At Nutrieon Wellness, we are committed to quality and customer satisfaction. While we ensure strict quality control, we understand that returns may be necessary at times. Our 15-day return policy ensures a smooth, fair, and transparent process for all our valued customers.
🔗 Visit: www.nutrieonwellness.com
Your health and trust are our priority! 💙